Terms & Conditions
# DockDrop – Terms & Conditions
## 1. About Us
DockDrop provides same-day delivery of food, drinks, and essential items to customers located at marinas and boats within our delivery zones.
By placing an order with DockDrop, you agree to the following Terms & Conditions.
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## 2. Orders
All orders are placed via WhatsApp, website, or other approved channels.
Once your order is confirmed, it will be prepared and scheduled for delivery within the selected time window.
DockDrop reserves the right to decline or cancel any order at our discretion.
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## 3. Delivery
### 3.1 Delivery Locations
We deliver to designated marina locations and berth holders within our service areas.
Customers must provide accurate delivery details, including:
- Marina name
- Berth number or clear location
- Contact number
DockDrop is not responsible for delays caused by incorrect or incomplete information.
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### 3.2 Delivery Times
We operate scheduled delivery windows.
While we aim to deliver within the selected time, delivery times are estimates and not guaranteed.
Delays may occur due to:
- Weather conditions
- Marina access restrictions
- High demand
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## 4. Product Availability & Substitutions
All products are subject to availability.
Where an item is unavailable, we may:
- Substitute with a similar product of equal or greater value
- Contact you where possible
By placing an order, you agree to reasonable substitutions.
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## 5. Pricing & Payment
All prices are clearly displayed at the time of ordering.
Payment must be made in full before delivery unless otherwise agreed.
DockDrop reserves the right to update pricing at any time.
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## 6. Cancellations & Refunds
### 6.1 Cancellations
Orders may be cancelled if sufficient notice is given before preparation begins.
Once an order is being prepared or out for delivery, cancellations may not be possible.
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### 6.2 Refunds
Refunds will be considered where:
- Items are missing
- Products are damaged
- Delivery has failed due to our error
Refund requests must be made within 24 hours of delivery.
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## 7. Food & Allergens
DockDrop handles food products that may contain allergens.
While we take care in preparation, we cannot guarantee that products are free from allergens.
Customers must inform us of any allergies when placing an order.
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## 8. Liability
DockDrop shall not be liable for:
- Delays outside of our control
- Indirect or consequential loss
- Issues arising from incorrect delivery information
Our liability is limited to the value of the order placed.
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## 9. Use of Service
Customers agree to use DockDrop services responsibly.
We reserve the right to refuse service where behaviour is deemed inappropriate or unsafe.
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## 10. Changes to Terms
DockDrop reserves the right to update these Terms & Conditions at any time.
The latest version will always be available on our website.
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## 11. Contact
DockDrop
📞 07534 304745
🌐 dockdrop.co.uk